Privacy Policy

Rock Steady Logistics LLC ("Rock Steady," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing logistics and transportation services, how we use it, and the choices you have.

1. Information We Collect

We collect information you choose to give us and limited technical information generated when you use our website:

• Contact details — name, email address, phone number, and company name when you submit our contact or quote request form, call us, email us, or message us on WhatsApp.
• Shipment details — pickup and delivery addresses, freight descriptions, dates, and related instructions you provide so we can quote and perform services.
• Communications — the contents of messages you send us and our records of correspondence.
• Technical data — basic usage information such as IP address, browser type, device type, and pages visited, collected through standard web logs and any analytics tools we use.

2. How We Use Your Information

• To respond to inquiries and provide quotes;
• To schedule, perform, track, and invoice transportation and logistics services;
• To communicate service updates, delivery confirmations, and support;
• To improve our website and services;
• To comply with legal, tax, insurance, and regulatory obligations that apply to motor carriers and logistics providers;
• To protect against fraud, misuse, or security issues.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

3. When We Share Information

We share information only as needed to run our business:

• Service providers — such as website hosting, form processing, email, and CRM platforms that help us operate (acting on our instructions);
• Operational partners — such as drivers, dispatch, or partner carriers involved in completing your shipment;
• Legal requirements — when required by law, regulation, court order, or to protect our rights, safety, or property;
• Business transfers — if our business is sold, merged, or reorganized, information may transfer as part of that transaction.

4. Cookies & Analytics

Our website may use cookies or similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some site features.

5. Data Retention

We keep personal information only as long as needed for the purposes described above, including satisfying legal, accounting, insurance, or reporting requirements, and then delete or de-identify it.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices & Rights

• You may request access to, correction of, or deletion of the personal information we hold about you;
• You may opt out of non-essential communications at any time;
• Depending on where you live, you may have additional privacy rights under applicable law. We will honor valid requests as required.

To exercise any of these choices, contact us using the details below.

8. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Third-Party Links

Our site may link to third-party services such as WhatsApp. Those services have their own privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be posted on this page.

11. Contact Us

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